VoxPro Repair/Return Authorization Information

VoxPro Repair/Return Authorization Information

Any parts or repairs needed for the VoxPro controllers should be handled directly through JL Cooper Electronics, the manufacturer of the controller.  Wheatstone does not stock parts for this device.

Alert
JL Cooper Electronics was acquired by TSL Products on March 27th, 2026. Since then, they’ve moved the entire business to the TSL Northridge, CA facility and TSL has employed key JLCooper production personnel, to extend the JLCooper brand and legacy, following the passing of its owner.

At this time TSL is working to integrate the support of JLCooper products into TSL’s processes.  Once that integration is complete, they will be able to provide parts and service.

Wheatstone will continue to utilize the JL Cooper controller for VoxPro, and TSL will continue to manufacture it for us. We will update this page with parts and service information as soon as TSL makes it available. (last update: July 20, 2026)


Notes
Wheatstone Exchange Policy: Wheatstone will perform a warranty exchange on a VoxPro controller if notified within 30 days of shipment from either Wheatstone or an authorized reseller if it is an out-of-the-box failure (not including damage from abuse, lightning damage, liquid spills, etc.). Within this 30 day period, please contact Wheatstone technical support via phone or email to arrange the exchange. Once it is beyond the initial 30 days up to the end of the 1 year warranty, please arrange a return with JL Cooper directly.


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