This document will explain how to verify that the device drivers for the VoxPro controller have properly installed and how to use a utility to confirm proper operation of the VoxPro Controller.
VoxPro Controllers are manufactured by JL Cooper Electronics. Wheatstone does not repair these items; all parts and repair is handled by JL Cooper. This document provides links to the current parts list and repair process.
Wheatstone’s policy is that we will exchange defective VoxPro controllers if notified within 30 days of shipment from either Wheatstone or an authorized Wheatstone dealer for out-of-the-box failures, excluding cases of lightning damage, abuse, or liquid spills. If you are within this 30 days from shipment period, contact us in Wheatstone support and we will arrange the exchange. Beyond the initial 30 days up to the 1 year from shipment warranty period, use the form linked in this document to set up warranty service from JL Cooper.