The Wheatstone factory in New Bern is closed this week for maintenance and for the Independence Day holiday. However, our support department is open.

During the hours of 8:30 AM - 8:30 PM Eastern Time on June 30-July 3, press 1 when the phone system answers to be connected to technical support for routine and urgent matters. After hours or on July 4th, the message will provide a cell phone number for the engineer on duty for emergency technical support.

The sales department is also open June 30-July 3; they are option 2 on the phone system.

Are you using a Wheatstone, Audioarts, or VoxPro product and need expert technical assistance? We’ve got you covered.

🔹 Self-Service Support: Access our comprehensive Support Portal & Knowledge Base below for troubleshooting tips, FAQs, and product documentation. Open a ticket in the Support Portal if you have any questions not answered in the Knowledge Base.

🔹 One-on-One Consultation: Schedule a dedicated remote support session with one of our experts. We use TeamViewer for remote diagnostics. Download TeamViewer before scheduling an appointment. Appointments are a paid service & booked in advance on an hourly basis. Book an Appointment (US Customers only)

🚨 Emergency Support: If you’re experiencing an off-air emergency, call us immediately at +1 252-638-7000 for priority assistance.

Regular business hours are 8:30 AM - 8:30 PM Eastern Time. 24/7 emergency telephone support is always available.

If you haven't registered already, you can do that online here.

Non-licensed software downloads (console setup GUIs, audio processing GUIs, Talent Stations, etc.) are available to registered users by searching our Knowledge Base below after logging in. Sign up | Sign in

For licensed software like Navigator, the WNIP audio driver, or virtual consoles, please open a ticket to request a download. Please note that a request for transferring a license key will result in a $75 charge per seat. This charge will be automatically billed NET 30 for those that are in good standing. Others will need to provide a credit card before issuing new keys.