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Welcome to Wheatstone Support

Are you using a Wheatstone, Audioarts, or VoxPro product and need expert technical assistance? We’ve got you covered.

🔹 Self-Service Support: Access our comprehensive Support Portal & Knowledge Base below for troubleshooting tips, FAQs, and product documentation. Open a ticket in the Support Portal if you have any questions not answered in the Knowledge Base.

🔹 One-on-One Consultation: Schedule a dedicated remote support session with one of our experts. We use TeamViewer for remote diagnostics. Download TeamViewer before scheduling an appointment. Appointments are a paid service & booked in advance on an hourly basis. US Customers interested in scheduling a session should Open A Ticket to set up a session.

🚨 Emergency Support: If you’re experiencing an off-air emergency, call us immediately at +1 252-638-7000 for priority assistance.

Regular business hours are 8:30 AM - 8:30 PM Eastern Time. 24/7 emergency telephone support is always available.

Holiday Schedule: Our office is closed December 25-26, 2025 and January 1, 2026. 24/7 emergency support is available during the holidays.

Warranty Registration

If you haven't registered already, you can do that online here.

    Software Downloads

    Software downloads (Navigator, Blade updates, WNIP Audio Drivers, console setup GUIs, audio processing GUIs, Talent Stations, etc.) are available to registered users after logging in to the Knowledge Base. Sign up | Sign in

    Once you are logged in, you will see a new section appear below with all our downloads in one place.

    Best Practices: Your Wheatstone system works best when it is running the latest software. This means all blades and WNIP audio drivers should be on matching versions and the WNIP driver is the version that matches your blade version. The articles in the Knowledge Base will guide the way, and you can always contact us with questions.
    • The minimum Navigator release is v3.8.46; this version is compatible with our current blade software. For an upgraded Navigator experience, Navigator 5 is available for purchase on existing systems and is included with new systems.
    • If you are purchasing a new system, the blades you receive may have been packaged before the latest release. Please check the downloads section and update the blade software as necessary.
    • If you are adding a new blade to an existing system, you should make sure that all blade versions match.
    • Running mixed versions is NOT recommended.
    Replacing a Computer? Please open a ticket to request a license transfer for software like the WNIP Audio Driver and Screen Builder. Please note that a request for transferring a license key will result in a $30 charge per seat unless License Server is installed at your location. We will need the license seed from the new PC and information about your previous license (number of channels). If you'd like to pay the transfer fee online, include the transaction ID from the receipt when you submit the seed.